“Who are you wearing?” (Hilton. P, 2017)

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Just over 3 years ago, my 18-year-old self, boarded a one-way Aer Lingus flight to London. As I sat in my overpriced seat I was confident, more confident than I had ever felt in my entire life. I had just left my Mum, pretending to cry into the sleeve of her jumper, outside WHSmith in Belfast International Airport to pursue my dream of working in Television. Fast forward 3 years, I return, to the same sight of my crying mother, with my tail between my legs and my bank account £1000 overdrawn, having failed to secure Holly Willoughby’s daytime slot.

Living in London introduced me to a great concept, I previously had not heard of, called ‘growing up’. I would have voted myself, the least likely out of my undergraduate course, to pursue a Master’s Degree, however, somehow, I have found myself back in Belfast, learning about this concept of “public relations”. Image may contain: night and outdoor
As interesting as I find myself, I have learned to find PR even more interesting, since starting my MSc. My only real experience in the field of PR stemmed from my part-time job in a restaurant, dealing with the public all day, every day. I learned more about ‘people’ waiting on tables in that small restaurant that I had in the previous 18 years of my life. If I could take one thing away from the customer service industry, it would be the idea of “giving the people what they want”.

Like Jade, in the iconic “Bratz” movie, I have a “passion for fashion”. Growing up, when most boys my age were idolizing Gary from Geordie Shore, my only interests were the panel of judges on America’s Next Top Model. The fashion industry is ever evolving, and this week, the biggest piece of news in the industry was Gucci’s decision to stop using real fur in their designs.
Fur in the fashion world has always been a controversial topic, however, it is an issue I have always remained relatively neutral on. Recently I have begun to think, is fur really necessary in the fashion industry? For years, organizations such as PETA have campaigned against the use of fur in the industry, but why now in 2017 has such an iconic brand such as Gucci decided not to carry on using real fur?

I recently was reminded in my Strategic Marketing module, of this idea that you should “give the people what they want, not what you think they want”. Which perhaps is what Gucci’s CEO Marco Bizzari is now beginning to do. In PR, we learn about the idea of ‘publics’, does this mean that Bizzari has decided that his customers do not need real fur anymore?

Ingrid Newkirk, founder of PETA said “The writing was on the wall: Today’s shoppers don’t want to wear the skins of animals who were caged, then electrocuted or bludgeoned to death. Until all animal skins and coats are finally off the racks of clothing stores worldwide, PETA will keep up the pressure on the clothing and fashion industry.” (Holt, 2017)

Gucci, along with other brands such as Ralph Lauren or Stella McCartney has been able to adapt to ‘give the people what they want’ which is becoming refreshing, seeing as other brands such as Versace, stick to the conservative idea of ‘tradition’. I said previously, that I have always remained neutral on the issue of fur within the fashion industry, however, after Gucci’s decision of taking fur off the catwalk, my opinions have swayed. The fashion industry and current trends change season by season but the issue of fur has been a long-lasting battle. Should other brands now follow in Gucci’s footsteps?


Before enrolling on this course, I would have never thought about issues like these in this way, however, my eyes have been well and truly opened to the world around me. In the PR industry, likewise with marketing, I have learned that we cannot sit on the fence. Opinions are a great thing, and questioning others’ opinions, is also great.

This time next year, I hope to sit again on a flight to London. Although this time, I am not after a seat on the “This Morning” sofa.

Jordan Spry is studying for an MSc in Communications and Public Relations with Advertising at Ulster University. He can be found on Twitter and Instagram: @jordanspry_

Pourquoi ?

Pourquoi, the French word meaning why. A question that I’ve been asking myself several times since moving from Toulouse, situated in the sunny South of France back to the cold, rainy hills of Donegal. I was happy there, felt settled and have made some lifelong friendships. One word stands out in that sentence to me. Settled. In my eyes, being settled in this context is synonymous to being in your comfort zone. Does anybody like the feeling of change? It can be rather scary and overwhelming at first. Anyway, I decided a change is what I needed to gain a career I’ll enjoy.

During the first week of uni, our lecturer, Conor McGrath, told us to question everything in PR – including his own words. I find this a refreshing outlook to have in life in general. Mind you, since moving home, I’ve already had the joy of attempting to answering why the simple things in life are the way they are to my four-year-old niece! Is it just me or do we seem to lose this curious nature the older we become? We don’t seem to question anything until it directly affects us.

 

 

During the same week, someone else asked me about the master’s course I was going to be studying. When I told them about it, the response I got was ‘Oh, public relations, are they going to train you how to answer the phone?’. Oh, touché my friend. A few hours later, I was reading the first paper we had been given for our seminar the following week. One part of the paper stumbles upon the professionalisation of public relations. It briefly comments on how there are few people outside of the profession that accept it as that: a profession. It made me realise how oblivious many people are to what is behind PR and the power in which it holds from the way we view the world to how we view people in the media. Perhaps this ignorance plays to the advantage of PR practitioners. Or am I already feeding into that stereotype of PR practitioners being nothing but untrustworthy beings out to do us all wrong?

Having just finished my second week on the course, I find myself questioning one event. PM Theresa May’s speech at the Conservative Party Conference. Firstly, the lyrics ‘Who knows why it’s gotta be this way?’ from Rihanna and Calvin Harris’ song ‘This is what you came for’ filled the room as she entered. Why pick this song? I’m guessing this is her attempt to form a link between herself and the younger supporters of the party?

Those who attended the conference got more than what they had thought they came for. You couldn’t make it all up. Between a P45 being handed to her by prankster, Lee Nelson, to her coughing fit that went on for what felt like a decade, to the Chancellor giving her a lozenge to somehow help the situation, to her coughing some more, to the letters of the slogan on the wall falling behind her mid-speech. Not long after the conference she posted this on Twitter:

 

 

Right, so she is making light of what just happened. Top marks for having a witty response on social media within hours of the event happening. But can anything help her reputation at this point? Today, the day after the conference, numerous ministers have been backing her publicly. However, former Conservative minister, Ed Vaizey, has suggested that numerous MPs feel it’s time for her to resign. Her lack of leadership is evident but who would replace her during this crisis?

I have many British friends living in France, currently EU citizens living in another EU country, wondering what Brexit has in store for them and their livelihoods. Theresa May isn’t exactly giving them the picture of hope. Likewise, she isn’t giving me any hope. I live a short 15-minute drive to the border of Northern Ireland and I had no say in the Brexit vote yet the outcome of what is yet to come will potentially affect my town and community.

I would say I had a mild interest in British politics up until around two years ago. Like I said at the beginning, we don’t seem to question anything until it directly affects us…

Louise Harvey is studying for a MSc in Communications and Public Relations with Advertising at Ulster University. She can be found on Twitter: @louiseharvey_ Instagram: @louiseharvey93

What in the world is PR?

Having studied a degree in English and Drama at undergrad level, for my masters I wanted to throw myself into something I had never done before; the world of PR. Public Relations, to my untrained mind – my PR role model being Samantha Jones – was writing press releases, going to fancy events and ‘schmoozing’ clients. From just one lecture I soon realised this certainly is not the case. I will not profess that after just one week on my PR and Communications MSc I am immediately a PR guru, however, I can say that I now know what in the world PR actually is. For me, this image sums it up perfectly…

 

PR-vs-Ad

It is easy to tell someone that something is ‘great’ but getting someone else to say it, is an art form. PR practitioners are utilizing their communications skills to uphold the reputation of companies, big and small. In today’s competitive marketplace, for a business to be successful it must be able to withstand its competition. Look no further than the Ryanair scandal which has dominated social media and the press for the past few weeks. Other airlines have cleverly cashed in on their competitor’s misfortunes…

 

AL-Ryanair

Alongside my first week at Ulster University, I had the pleasure of hosting my sister’s Hen Party in Edinburgh. I quickly realised that planning a hen party was great experience for my future PR career. From the early stages of planning, my sister was adamant she did not want anything ‘tacky’ at her hen. No inappropriate straws or strippers popping up at any point. My main focus had to be my sister’s reputation, which I can say was very much still intact by the end of the weekend. Although it was gratifying to hear my sister’s admiration for her wonderful hen party, it was even nicer to see her seventeen other hens posting on social media about their fabulous experience.

 

Bride To Be

When I first set out to write this blog I did some online searching for other young PR bloggers to gain some ‘blogsperation’. I stumbled upon Livi Wilkes on twitter (@LiviWilkesPR), and soon became hooked on her blog ‘Live Love Laugh PR’. The first thing that really stood out for me was her advice to gain experience alongside my degree. I immediately got myself into gear and began sending out emails to PR companies in Northern Ireland to generate work experience (which I assume is what most of my class have been doing). To attempt to stand out from the crowd I revamped my CV, making it as aesthetically pleasing as possible using Canva.

As pretty as my CV may be, I recognise that it alone will not get me a job. Having gone straight into a masters from my undergrad, it was daunting to hear the amount of experience my peers have already achieved. I did not let this dishearten me, and in fact, it made me more determined to get my name out there in the world of PR. My twitter newsfeed has gone from Gemma Collins memes to PR companies and bloggers imparting their words of wisdom. A simple follow or like on a company’s post could mean that my name may be remembered.

Basically, as scary as it is to start something completely new, delving into a fresh world can be daunting but exciting. My journey into the big bad world of PR is just starting but I will keep you updated on where it leads me to…

Olivia x

 

Olivia McAleenan is studying for a MSc in Communications and Public Relations with Advertising at Ulster University. She can be found on Twitter @OliviaMcAleenan / LinkedIn https://uk.linkedin.com/in/olivia-mcaleenan-88774413b /Facebook – Olivia McAleenan / Instagram @oliviamcaleenan

Don’t tweet lies – strategise

Is your company using digital platforms such as Facebook, Twitter and Instagram in order to reel in more interest in your product or service?

They are? Ok. Now ask yourself, is your company using digital platforms effectively?

‘Digital strategy’ can be summarised in seven words – “achieving marketing objectives through applying digital technologies” (Chaffey and Ellis-Chadwick, 2012). Seven words can also be – “Did you see that video on Facebook?” or “Just found the cutest bedsheets on pinterest!” – So A LOT can happen in seven words.

You may be applying these ‘digital technologies’ and clicking send on an aimless Facebook status, but what you want to be doing is ‘achieving marketing objectives’ by doing so. And to achieve marketing objectives, you need to create them through a well thought out strategic plan! This blog will help show you the benefits of developing your own digital strategic plan for your business – big or small.

What does ‘Digital’ include?

Since the creation of the first website in 1989, the digital world has been expanding to include more than just websites. Today you can advertise your business through SEO, email marketing, social media (Facebook, Twitter, Instagram, and Pinterest etc.), online video content (YouTube), pay-per-click advertising and mobile marketing.

You might have a sound marketing strategy for your physical business, but when it comes to connecting to your target audience on a digital level, you need to know which of these platforms are applicable and which you can utilise in order to build your brand and boost your revenue on a digital scale.

The benefits of going digital are endless….

It is now easier to satisfy customers with an easy to use website, promotional messages that work and are coherent with the rest of your social media and a quicker response time for customer service via messaging.  This can be an amazing way to boost your brand image, creating personal and intriguing content that will entice customers to purchase and repurchase from your business – for example video content has the power to go viral with the click of the ‘share’ button, all you have to do is be creative.

Tip:  With Instagram now introducing a ‘shop now’ feature without the user actually having to leave the app, it is those online retail companies with formidable strategic digital plans who will respond first to this opportunity and increase their online presence further whilst also up-selling their products.

With the help of tools such as Google Analytics, it is now easier to track and monitor your website statistics. This is an easy to use tool that can help you interpret data, transform it into tangible information and increase your awareness of your target audience.

Tip:  Ask your customers to subscribe to promotional emails when they purchase an item from you. This can further your revenue through repurchase whilst gently increasing awareness of your brand.

BUT you need to be careful too!

In the modern age, not just the basic needs of the customer need to be satisfied, but there are numerous extras that are expected from a company’s online website. The ease of use, performance and presentation are all considered when a website is launched, and these are inadvertently judged by those using it.

Be creative, but be coherent. Your website can’t have any broken links, as no one wants to go to the effort of clicking something (exhausting, I know!) to be disappointed with a webpage that doesn’t work. Even worse, for a webpage that doesn’t include the information they clicked on.

Lastly, the reputation of your brand is dependent on the reviews customers give the company – whether by word of mouth or online. Both have the potential to be damaging if they are stories of poor quality, customer service or of a bad experience. A good recommendation by an individual with a strong following on Facebook or Twitter could make or break your business – use this as an opportunity for celebrity endorsement of your product in order to boost your reputation, but make sure they like your product/service first!

Let’s look at Missguided for example

Innovation is at the heart of Missguided’s solid digital strategic plan. They realise that their targeted value market sector – “the determined dreamer, stylish professional and cautious creative” all have strong online presences. They took advantage of this. The aim of their 2015 Executive Summary was to ‘elevate the brands positioning, increase sales and endorse the brands core values and messages’. Instead of their marketing team posting aimless status’ and tweets, they filled the consumer with meaningful content which helped improved the image of Missguided.

Their marketing primarily focuses on competitions, celebrity endorsements, guerrilla marketing, web advertising and a cohesive social media campaign. Building the brand’s personality through informal and fun interactions on social media has been a key part of Missguided’s strategy creating a fun, quirky, youthful and above all – affordable – alternative to the online retail experience.

Most importantly, Missguided realise the need for an integrated strategy for both their digital and physical markets, resulting in both components complimenting each other. For example, their Facebook offered a competition to win two VIP tickets to their store opening in Manchester, they showed sneak peeks on Pinterest, Instagram and Tumblr of their new store’s interior which emulates the brand values projected on their website, and their website also featured a live countdown of the opening of the store.

Within the store itself, digital screens were used to display social media engagement, such as when someone hash tagged a photo of a new purchase, and signs which encouraged customers to follow the brand on Snapchat. Even the writing around the store – “99% unicorn” and “eat, sleep, slay” – mirrors the brand’s playful tone of voice that can be seen across its social platforms.

 

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So what can you do to develop your strategy?

PR Smith’s SOSTAC is an excellent framework for developing aims and goals stemming from a detailed situational analysis which looks at your outside and inside environment. This scan helps you get an advantage over your competitors, whilst keeping your own business focused and efficient. Alongside some of the tools mentioned above, SOSTAC will also help you monitor and control your strategy so that you know what to do if something goes wrong.

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In conclusion, don’t tweet lies – strategise!

Shannon Quinn is a 2nd year CAM student at Ulster University. She can be contacted on LinkedIn at https://uk.linkedin.com/in/shannon-quinn-556236132 and on Twitter @ShannonQuinnPR.