How KFC used a crisis as a marketing ploy by controlling the narrative. Disaster struck KFC in February 2018 when supply issues lead to the fast-food giant running out of chicken. The fried chicken chain switched its delivery contract to another company which led to “operational issues” for the supply distribution. This meant that chicken

This year there has been so much loss, hardship, and struggle. We have witnessed the world go into lockdown, the loss of so many lives and the struggle of our healthcare systems around the world – it’s now normal to wear masks and stay two metres away from each other, to have no idea what

Whilst we are all too aware of the havoc that COVID-19 has caused, it literally cancelled EVERYTHING, but we’re nearly 10 months in and we’ve just adjusted to our new normal, but are we all aware of the brands coming out on top on this pandemic, the brands that are emerging as leaders coming through

I know we’re all sick of hearing about Covid-19; I won’t bore you with statistics or point out your wrongdoings. Instead I wanted to share my fascination with the way in which brands, big and small, have reacted to the global crisis. Not only is it worth taking note of their crisis management but also

As we enter 2019 bright eyed and hopeful, it is almost impossible to not reflect and reminisce on the year that has just passed us. For me, 2018 marked the end of my placement year working as a Regional Communications Content Intern at the Walt Disney Company, Ltd. in London, but also saw my love

On Friday the 27th of January, KFC tweeted a video to advertise their new “Smoky Mountain BBQ” chicken. KFC’s advertising campaigns are renown to star their legendary mascot Colonel Sanders – however, in this recent video the star of the show is a female Colonel. The role of Colonel Sanders was taken up by Reba