In this day and age, there is an ever-growing need for organisations to pursue some sort of online presence to try and expand their ability to target and communicate with customers. Social media has accentuated this ability and thus has begun the age of instant communication to and from the once powerless consumer. Most organizations

“Warm and welcoming is who we are”…┬áis it really? The events that took place on the 9th of April 2017 at O’Hare International Airport may suggest otherwise. If you do not remember the incident, allow me to refresh your memory; a passenger who was travelling with United Airlines was forcibly ‘dragged’ off the plane by