To answer the question why does a career in Public Relations interest me? As well as why did I chose a Public Relations degree to study? The answer isn’t as straight forward as the questions, there are a number of different reasons and answers, for how I ended up on this career path. In this blog I’ll be (roughly) explaining my story as to how I ended up studying and enjoying the field of Public Relations. I will start by explaining what interested and attracted me to the industry in the first place as well as, how I chose my degree and what I have learned over the course of my studies.
For another who doesn’t know what public relations is, it can often be confused with advertising and mis-defined as being just about promotion. Grunig and Hunt define Public Relations as “Management of communication between an organisation and its publics”. Charted Institute of Public Relations defines it as “the discipline which looks after reputation, “It is the planned and sustained effort to establish and maintain goodwill and mutual understanding between an organisation and its publics.” It can be argued that there is no distinct definition of what Public Relations is, and in many ways it is so broadly scoped it is undefinable. Personally I believe it is about the management of multiple different relationships within an organisation/person of interest and how they use this to communicate, promote and attract attention in their interest across a range of multimedia platforms.
When leaving high school I initially accepted an offer to study Law and marketing, as in the past I had always been torn between what I wanted to study. Soon after beginning my Law degree I quickly became bored. The copious amount of reading, referencing and interpreting became boring to me. The only aspect of law I was interested in was the real life cases and how they were resolved. I was still curious about marketing and business but I had realised I was also very interested in social psychology. I decided to change courses and I began looking for something that would interest me more, within a number of universities. When I came across the course Communication Management and Public Relations I was initially struck by the many different areas of study that it involved. I wanted to learn more about communication and I also wanted to know more about how to use communication in a professional context. I also researched into the career opportunities and found them interesting. I have always been a very confident person and that is why I thought that public relations would suit my personality better.
Originally what attracted me to Public Relations was its communication aspect, how fast-paced and current the industry is. Another aspect of public relations I liked was that unlike marketing, they don’t push promotions in an informal fashion towards consumers rather convince consumers by creating connections and relationships that are mutually beneficial. Take Edward Bernays as an example. Bernays is often described as the father of Public Relations and his work and campaigns were not only successful, but they changed the world that we live in today. For example Bernays was employed by American Tobacco Companies and in 1928 he created the revolutionary “Torches of Freedom.” Campaign. Smoking at the time was a Taboo in America for women and “smoking by women in North America and Europe had long been associated with loose morals and dubious sexual behaviour.” Bernays thought he could change this idea and he believed “The conscious and intelligent manipulation of the organized habits and opinions of the masses is an important element in democratic society.” Bernays organised multiple demonstrations of women smoking these women included debutants as well as prominent figures from the Women’s Movement and Churches. The demonstrations obviously attracted huge media attention and as a result newspapers across the country published stories on it. It’s crazy to me that through this occupation it was quite literally possible to change the world!
During the course of my studies into to Public Relations, I have learned a lot about its uses in politics. I fascinated by the work of spin doctors and I was intrigued at how these people were able to take something that felt like bad news and turn it into something they could use for their benefit. While people often have mixed opinions over whether or not the use of spin particularly in politics is ethically correct Ludlam and Smith define it as “new strategic thinking”. I agree and, I think that there is an art to spin and it requires a great deal of knowledge as well as the ability to work on your own initiative. The labour party in England has often been accused of spinning facts to their own advantage, For example back in 2015 when Ed Miliband was the leader of the labour party, he took part in an interview which was held in the kitchen of his supposed £2 million house. These images then surfaced in an article published by the Daily Mail. The kitchen was in a modest state considering the price of the house, and the Daily Mail article compared it to a “utility room”. The article also went on to suggest that this might be the work of spin doctors as at the time Ed Miliband was running in the general election and he had just promised to introduce a mansion tax if he won. It was thought that by placing him in a less expensive looking kitchen it would favour the idea that he is a man of the people. Another example is throughout the course of Jeremy Corbyn’s time in office he was accused of spin multiple times. Back in 2016 when Owen Smith became the main leadership challenger for Corbyn. Smith gave a speech at the time condemning Conservative spending towards the NHS as well as accusing them of having plans to privatise the NHS. This was in order to present Smith as a socialist and an advocate for free health care, the only problem with this is that Owen Smith had spent five years working in big pharmaceutical companies as well as spending some of that time working as a corporate lobbyist. He also previously had the role of head of policy and government relations for Pfizer. As this information was being brought to light in the press Corbyn timed a policy announcement well, which was to remove tax relief for pharmaceutical innovation. The idea was to frame Corbyn as someone who was anti/against big pharmaceutical companies compared with Smith the “lobbyist”.
From the examples I have given I can understand as to why someone would question the ethics of the use of spin. However, I believe that spin is a strategic thought process that involves a lot of planning, timing and driving of the news agenda. This skill requires a good judgment and knowledge about the industry you are working in.
Another aspect of Public relations that I find interesting is crisis communication. When an organisation gets into a crisis situation it usually contributes to public distrust. It is the PR practitioners job to ensure as little damage as possible is done to the firm. For example Pret a Manager dealt with a severe crisis in 2016. A 15-year-old girl died after having an allergic reaction to one of Pret a Manger’s baguettes. She collapsed on a British Airways flight and went into anaphylactic shock which caused her to go into cardiac arrest. Pret a Manager became the centre of the scandal as the baguette did not have any allergen advice on its wrapper. At the time food allergen advice was produced on site, and there was no legal requirement to provide it on the label. It was expected that staff deliver allergen information orally when asked. Pret a Manger received heavy criticism from both the press and the public. In this case Pret had to take some of the blame, in the beginning they tried to blame the British airways staff but in order to save company reputation the company CEO realised a statement saying that the firm was “deeply sorry” and that they were making “meaningful changes” to prevent something like this happening again. As a result Pret called for changes on the food labelling laws, gave the family compensation and encouraged other businesses to create change in their food allergens labelling. This is a successful example of the skill involved in crisis communication and how they were able to create a positive out of the terrible situation by getting the law changed.
A career in public relations interests me deeply. Although, I’m not entirely sure as to what direction or aspect of PR that I will end up working in. I feel safe in the knowledge that it always interests me, sometimes this is a quality I think people over look when planning a career. I think if you’re interested in what you do not only will you do well but you will enjoy your work as well.