FOOTBALL VS PUBLIC RELATIONS Volume 1: Part III

FOOTBALL VS PUBLIC RELATIONS

Volume 1: Part III

 

Crisis Management within Soccer

Doeg said “what makes a problem into a crisis is the media or, in some instances, the likelihood of media attention…. It is when the media intervenes too early that a crisis ensues” and with the level of technology in this day an d age media coverage is growing and its starting to unmask all the corruption within football and in some cases this has led to it being labelled as a crisis.

 

There are many different types of situations which can be defined as a crisis, such as bankruptcy, bribery, mismanagement, tax problems, transportation accident and much, much more. Unfortunately for the beautiful game, it has encountered nearly every type of crisis. With the growth of media we have seen some of the best players in the world such as Lionel Messi being accused of tax evasion, the former FIFA president Sepp Blatter receiving an 8 year ban from football for mismanagement and the Liverpool fans walking out on a match in the 77th planned rise of ticket prices to £77.

 

In my previous post I touched on the Sepp Blatter incident but never looked at the management side of this crisis, which is what I want to look at today. An example of crisis management comes with one of the most recent disasters in football, which happened on the 28th November 2016 when a plane containing 81 people crashed, killing 77 of the passengers on-board. The plane, operated by Bolivian-based charter airline Lamia, was flying from Santa Cruz de la Sierra, in Bolivia, to Medellin, in Colombia in preparation for the football match. The plane was transporting the players and staff of Associação Chapecoense de Futebol (Chapecoense). Unfortunately there were no survivors. This was an immediate crises and the effects were found across the world with everyone showing their sympathy. This was not the first time a disaster like this happen as on the 6th February 1958 a plane with the Manchester United players and staff failed to take off on a runway in Munich, causing it to crash and killing 21 people and leaving 2 people unable to play football again.

 

The club didn’t have much time to come up with a plan as they could not have expected this to happen. Since then the club have recovered remarkably as they stand as a state champions of Santa Catarina, sit 10th in the Brazilian Serie A table, only saw their Copa Libertadores hopes ended by a forfeited match, and remain in contention to defend their Copa Sudamericana crown. It was a situation that need needed careful management by all, firstly by CONMEBOL who organise the competition. The Chapecoense team were on their way to play the first leg of their final when disaster struck. Instead of rescheduling the match to another date, CONMEBOL crowned Chapecoense as champions of the competition. The club had a difficult situation on their hands as many of their players did not survive the crash and their club president was also a victim of the disaster. Many thought they would not recover but thanks to the directors and the generous support of many others. The directors of the club selected another of athletes to come in the make up the team so they could continue to compete, Paraguayan football team Club Libertad have put forward their whole first-team squad for Brazilian side. A former player (Tulio de Melo) who had left the club just the year before returned to the club to help them, he spoke about the tragedy by stating that “We will never forget what happened and what the athletes, most of whom were my friends, did for the club. We will never forget that. But we cannot regret this every day, or the sadness never passes. So we talked about this and we made a pact to play with joy and to honour our friends that died.”

 

The fact that the club have rebounded so well from this incident and that they are still fit to be competitive shows just how well this situation was managed. This is never an easy situation to handle for anyone, but I feel the club did all they could in this situation.

 

Stay tuned for future posts and I hope you have a very nice day.

 

Joseph McAuley is a final year BSc in Communication, Advertising and Marketing student at Ulster University. He can be found on Twitter: @JosephMcAuley96 / Facebook: https://www.facebook.com/joseph.mcauley.3

FOOTBALL VS PUBLIC RELATIONS Volume 1: Part II

FOOTBALL VS PUBLIC RELATIONS

Volume 1: Part II

 

Public Relations within Soccer

Hi everyone, welcome back. If you read my last blog post you would know that I looked at the similarities between football and public relations. If you haven’t saw it yet, feel free to go check it out. Today I’m sticking with the football theme but I want to look and see what PR exists in football today.

 

Now, if we look at footballers we can’t deny that they have been blessed with remarkable talent. Fortunately for them they are able to make a living (a really good living) from displaying this talent. But where would they be without their fans? If they didn’t have the support of millions behind them then the footballing industry as we know it would not be as popular as it is today and it certainly wouldn’t be making as much money as it does. This is why I feel that it is important for the sport to give back to us. The fans. What is football without its supporters?

 

Barclays did exactly that. If you aren’t a big supporter of football then all you need to know is Barclays sponsors the Premier League, and the Premier League is the top division in England and one of the most popular leagues in the world. The new footballing seasons kick off in the middle of August and Barclay’s thought this would be the perfect opportunity to thank the fans which is why they launched this campaign on the 16th of August. Just days before the new season started. They released a 90 second video titled “Thank you” which was aimed at the fans. The video consisted of looking at different fans of different ages who supported a variety of teams in the league. It followed their journey to the match and during the match and finished it off with “To follow is to love. To the millions of fans who make the Barclay’s Premier League what it is, we say thank you.” This is the perfect message. The way the say it is the fans who make the league what it is and not the players shows their appreciation and is pretty much saying without us, they wouldn’t be able to have their dream job. This video was distributed worldwide and it hit 200 different countries reaching hundreds of millions of people. With this video they are also promoting competitions to win tickets and they have paired with the hashtag “#YouAreFootball”.

 

I feel like the reasoning behind this has been based behind some negative issues especially with FIFA. At the time they had been under the spotlight in terms of corruption and although they now have sacked their president who was responsible, I still feel like that reputation has been damaged and not mended completely. This campaign, in my opinion, was Barclay’s way of building trust and showing that they are not the same as FIFA. I feel that maybe FIFA should take a page out of Barclays book and try something to rebuild their relationship with the fans.

 

However, this is where I’m going to leave off today. Stay tuned for future posts and I hope you have a very nice day.

 

Joseph McAuley is a final year BSc in Communication, Advertising and Marketing student at Ulster University. He can be found on Twitter: @JosephMcAuley96 / Facebook: https://www.facebook.com/joseph.mcauley.3 

FOOTBALL VS PUBLIC RELATIONS Volume 1: Part I

FOOTBALL VS PUBLIC RELATIONS Volume 1: Part I

FOOTBALL VS PUBLIC RELATIONS

Volume 1: Part I

How are football and Public Relations Similar?

One thing that I’ve always enjoyed since I was a young boy was football. I loved watching football, I loved playing football, and I even collected trading cards. I have enough jerseys to wear a different one each day for a month. It is one of my greatest passions and not for one moment did I ever stop and think about how it could relate to my course until recently. Since starting the Advanced Public Relations module this semester, I have grown to realise how much the two have in common.

Think I’m crazy? Well let me explain. In football it doesn’t matter how good you are, you’re always going to need help from team mates. You need to listen to each other and communicate effectively to carry out the tactics put in place. Everyone has a job to do and it is their responsibility to do it the best of their ability. If not they run the risk of letting the whole team down. This is the exact same for someone working in PR, you are part of a team and you need to work together and use your communication skills to carry out the strategy which was created to make the campaign as successful as possible. This goes for whatever role you were assigned, whether you are analysing the situation, carrying out research or putting a video together.

Still not convinced? Maybe this point will change your mind. In a recent lecture I was told that there is no one right way to create a successful PR campaign and that different people will use different models depending on what they feel comfortable with. Football is no different. When a manager is setting up his team there are a variety of different formations and different play styles that they could use. The manager will obviously have one he is familiar with but may have to change it to something which best suits the squad of players he has at his disposal or the team they are facing. If you go on to a career in PR you may have to adapt, because you never know what is going to happen in the future. Something that worked for you once may not work the next time, so you’re going to have to find a way around this.

 

I’ll give you one more point so you definitely see where I’m coming from. When creating a PR campaign one of the first things you ask yourself is “What do I want to achieve from this?”. Objectives are a very important aspect in everything as it provides you with motivation and gives you the opportunity to look back and see how successful you have been. You will always have objectives, both for the campaign and personally. These may be to improve your own skills as no one is perfect and there’s always room to grow. Football teams also have objectives they aim for across a season in order for them to consider it a success, but each individual player will also want to continuously improve to be the best they can be in their position.

Hopefully by this stage you can see how there are similarities between football and PR and I have only scratched the surface, there are many more ways in which they are similar, but I feel I have taken up enough of your time so this is where I’ll leave you.

Stay tuned for future posts and I hope you have a very nice day.

Joseph McAuley is a final year BSc in Communication, Advertising and Marketing student at Ulster University. He can be found on Twitter: @JosephMcAuley96 / Facebook: https://www.facebook.com/joseph.mcauley.3