The Online Shopping Revolution

As many of you have seen, ASOS have launched a new trial tool on its site called ‘See My Fit’ and personally I think its genius…

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See My Fit

This tool lets shoppers see what an item of clothing would look like on 16 different body shapes ranging from sizes 4-18 and heights 5’1” to 5’9”. According to Tim Carey, senior content manager at ASOS Studios: “the tool uses AR technology to put the power in our customers’ hands, so they can choose to view a dress on the model that they most identify with in a way that wouldn’t be possible using traditional model-shooting techniques”.

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An example of the ‘See My Fit’ app

Can’t please em’ all

ASOS are always one step ahead and the product that it built will change our shopping experience for the better. However a lot of people have made comment on the fact that the model isn’t actually wearing the item. Step into the 21st century hun….imagine how long it would take if ASOS was to shoot every item of clothing on its website onto 16 different models (eye-roll)

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My view on ASOS

DISCLOSURE: In 2019 I paid a £9.99 one off payment to avail of ASOS’s free next day delivery for a year. Yes this investment was great value for money as next day delivery usually costs £4.99 per transaction. But, believe it or not there are pros and cons.

A major CON being the fact that I get an ASOS parcel delivered to my work every other day if not every day. Due to the fact that it’s free delivery, I hold the mindset that “Oh well, I may as well order it, sure I’ll probably send it back” (truth be told I usually don’t)

(9 times out of 10 I return things that I don’t like- I do however return things a lot more for a different size or if it doesn’t fit properly, even if I LOVE the item)

Have you noticed that I’ve began with the cons…

I usually do so as by the time that I’ve listed the positives I have forgotten the cons, selected my size, moved the items from my wish list to my bag, pay now…you get where this is going.

There are major pros to ASOS, the main one being that if I have last minute plans and it’s raining outside I can order an outfit or 2 or 3 (for selection purposes…obvs) from the comfort of my bed and it will be there the very next day. ASOS are miles ahead of the game when it comes to time management and selection. It really is like walking into a huge shopping centre with a shop just for you filled with your favourite brands in your size.

BACK TO THE POINT…

Like many people I am not ‘textbook size’. I take a different size in tops than in bottoms and I am usually tripping over the mile trail left on the floor when I put on my jeans. I am what many websites brand petite and as a result I have in many situations been the perfect example of #ExpectationVSReality.

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Expectation vs Reality

ASOS do have a pretty good petite range, but it is what I would describe as ‘the best of a bad bunch’.
They still fall guilty of one size fits all shapes in many of their products.

The Revolution

The new tool ‘See My Fit’ could possibly revolutionise the future of online shopping. This tool allows shoppers to see what the item of clothing would look like on various different shapes. In my case I could select a small petite girl with my build.
This would have many benefits for ASOS and of course its shoppers. I may be pleasantly surprised with how an item of clothing looks on someone my height and purchase, where as before I would have never considered buying it. This could lead to a lot more sales for ASOS eliminating the self doubt aspect or it could do the opposite and prove that they need to up their game and provide more size variations in their products.

Returns

Simple online returns are a major part of any consumers shopping experience as it gives them a choice, however it costs the industry BILLIONS! This year on Black Friday returns alone predicted to cost UK fashion retailers 1.6 billion pounds , according to returns management platform ReBound Returns. With returns predicted to rise by 27.3% in the next 5 years, this could have a catastrophic impact on our favourite brands.

Could ASOS’s new app be the solution?

Well if customers can see what the product would look like on someone like them, they are more likely to be confident with their purchase. The fact that ASOS are being upfront with its customer again may affect sales but it should definitely have an impact in reducing the quantity of returns.

ASOS have set the standards as far as online shopping goes and it wont be long before the other large retail competitors are forced to keep up. Even though this tool is seen as a unique selling point for ASOS in a few years time we will see this level of customer service as an essential, something we expect.

So for that …THANK YOU ASOS!

 

Kayleigh Tinney is a 3rd year BSc in Communication, Advertising & Marketing student at Ulster University, currently doing a placement year at The Irish News. She can be found on: Instagram – @Kayleightinney and LinkedIn – https://www.linkedin.com/in/kayleigh-tinney-76b240161/.

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