Suite dreams are made of this

Public relations is a profound interest of mine and there are plentiful reasons why this area of expertise elevates me, particularly the communication aspect, as well as being exposed to so many interesting individuals. I am going to share my story with you, career choices and life experiences that have led me to believe that public relations is the ingredient that brings my ideas to a reality.

Anyway here’s my story (so far)…

The moment I realized that a career in public relations was for me was in 2014 when I took a year out from education; as I was unsure about which degree to pursue. I began working as a receptionist in the Slieve Donard Resort and Spa. The reason I decided to pursue a job as a hotel receptionist was with the intention of evolving my existing skill set and qualities as well as my interpersonal communication skills. With no prior experience in this field of work; I was dependent on landing the position solely on my interview and given the opportunity of expressing my ‘inner brand’. The interview was very formal and intimidating, however it was my time to shine and showcase what made me an eligible candidate for the position. The interviewers must have seen past my nerves as I was surprisingly successful and got offered a full-time position!

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The job opened me up to the public as I was the primary point of contact with the guests, meaning I was responsible for their first impressions as well as leaving the lasting impression as they departed from the hotel. At first the reception department was extremely daunting, It took me roughly three months to feel confident behind the desk, at this point my passion for public relations began to grow. I had soon become acquainted with the regular guests and catering to their needs became my second nature. I took pride in ensuring their stay was enjoyable and It wasn’t long before I started noticing my name frequently mentioned in trip advisor reviews, highlighting my ‘professionalism’ and being regarded as a ‘fantastic ambassador’ for the hotel. The recognition, gratitude and positive feedback was very fulfilling, and this was when I discovered that this was my major – representing companies whilst working alongside the stakeholders.

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Having proved my charisma, expressed my effective communication skills and established customer rapport in the business I decided it was time to enroll into university. I applied for my degree in ‘communication management and public relations’ whilst continuing to work for the organization. However, as my degree required me to move to Belfast, the company transferred me to their sister hotel – the world-famous Europa.

This environment was completely unknown to me as the hotel is twice the size of the Slieve Donard and I underestimated how demanding the job was and how busy I would be kept. This hotel is in such high demand and attracts numerous celebrities, who always must always be accommodated with VIP treatment. Over the 2 years I worked for the Europa I have checked in numerous celebrities including;  Van Morrison, Conor McGregor, Lee Evans, Jimmy Page and the entire cast of Game of Thrones. The public relations profession operates in a celebrity-driven world, and the very first celebrity I checked in whilst working in the Europa was Conor McGregor, and I can remember it like yesterday. I had only been working on the front desk for 2 weeks and can still remember the overwhelming, starstruck feeling that I got. I cant express it but every single guest that checked into the hotel, I had an overwhelming desire to go out of my way to make their stay great, whether it be a couple checking in for a little getaway for the weekend, simply upgrading their room and seeing the smiles on their faces made it worthwhile. Or having Game of Thrones stars phone down to the desk and request a wake up call at 4am to go filming, and ask to speak to me personally for knowing their room service order like the back of my hand. All these little things are what made my job wonderful.

 

Working in the Europa introduced me to so many amazing people and friends for life and even opened doors to new potential career opportunities. For example: One particular day I was checking out a lady and got chatting to her, she asked me an unexpected and extremely surprising question: “You have an amazing bone structure. Have you ever considered modelling?” I was evidently stunned by her question as I looked eagerly at my colleagues for an appropriate response to this bizarre enquiry. “No?” I replied as she handed me her business card shook my hand and invited me to attend an interview at her business ‘Alison Campbell Academy.’ I unknowingly just checked out the CEO of ‘ACA Models’ and had just been scouted as a model!

I was unsure how to feel about this proposition as the possibility of embarking on a career in modelling had never ever crossed my mind, but my colleagues were adamant that I attend the interview anyway, and I even managed to get signed onto their books. I have been placed onto various modelling jobs in which I have represented a specific brand for a certain advertising/catwalk events. Examples of brands that I have worked for include: Miss Northern Ireland, Danske Bank, Down Royal Race Course, Victoria Square and many more. It was very exciting to work as the spokesperson for established companies and represent their brand. I am frequently commended for my outgoing personality and charismatic nature working these jobs; I personally believe that my communication skills and devoted nature is what enabled my public relations abilities to blossom into a reality in the working front of an organization like this.

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Public relations is an ever-evolving industry that brings so much excitement and possibilities to the world. Public relations is deeply embedded into my personality. It is my lifestyle. Every given day is a new inspiration for me to undertake something new that will improve my professional and personal life. In the technologically advanced world we live in, there is an infinite variety of potential connections at our disposal. The  life experiences I have encountered have steered me to the realization that public relations is my bread and butter.

Thank you for reading,

© eline ®ussell

Celine Russell is a final year BSc in Communication Management & Public Relations student at Ulster University. She can be found at: LinkedIn –  https://www.linkedin.com/in/celine-russell-849ba4171/ ; Twitter –  @celine_russ; Facebook –  https://www.facebook.com/celine.russell.7